Palmetto State Armory customer service couldn't be slower...

GA Firing Line

Leshaire

Weekend Warrior
Mar 27, 2015
3,343
1,994
113
Acworth
Zip code
30102
October 1st 2016 - My AR9 gas key stripped right off the bolt. I called and called. No answer.
October 2nd 2016 - I called some more. No answer.
October 3rd 2016 - I emailed.
October 5th 2016 - They replied. I immediately replied saying go ahead with the UPS label and I'll ship it in.
October 9th 2016 - They emailed the label. I shipped immediately.
November 4th 2016 - I replied to the email today asking wtf is up... This is very irritating.
November 8th 2016 - Dylan replied and said it was delivered to the wrong address.
November 8th 2016 - I asked him if it came back to them?
November 10th 2016 - "This item was not returned to us. It was delivered to this address, and left at the front door."
November 10th 2016 - "So are you going to contact UPS or what?"
November 14th 2016 - "Unfortunately, this UPS claim will be denied, as the item was shipped to the address you've provided at the point of purchase." (They shipped to my old address and I had no clue what the shipping address was considering there was ZERO communication. Had no idea they received it, no idea they fixed it, and no idea they shipped it back out! Hows that for a 101 on communication is key...)
November 14th 2016 - "So are you going to try and help resolve this or are you basically beating around the bush at telling me to fuck off?"
 
Last edited:

NWS

Not a hot midget
Administrator
Lifetime Supporter
Mar 24, 2015
2,468
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Georgia
Zip code
30172
fast, cheap, right. Seldom do you get to pick more than two.
 

Red Dawn

Wolverines
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Lifetime Supporter
Aug 12, 2015
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At least you're not playing the other card. I had my bolt delivered there and new one back in a week over the holiday.. just saying.
 

Leshaire

Weekend Warrior
Mar 27, 2015
3,343
1,994
113
Acworth
Zip code
30102
At least you're not playing the other card. I had my bolt delivered there and new one back in a week over the holiday.. just saying.
Yeah I'm irritated they were so fast for you and soooooo slow for me lol.
 

Red Dawn

Wolverines
Site Supporter
Lifetime Supporter
Aug 12, 2015
5,743
6,957
113
H Town
Zip code
30228
Yeah I'm irritated they were so fast for you and soooooo slow for me lol.

This was 2 months ago or so you're trying this right before Election and Thanksgiving busiest time of the year for them prolly
 

1776

World Class Dick Wrangler
Site Supporter
Kalash Klub
Sep 5, 2015
3,590
8,600
113
Da SAV
Zip code
31401
I ordered a lower from them and had it shipped to their store in ridgeland....took two and a half fucking weeks. I like PSA, but I don't order shit anymore, I just go by the store.
 

Leshaire

Weekend Warrior
Mar 27, 2015
3,343
1,994
113
Acworth
Zip code
30102
UPDATE: They sent it to the wrong address and told me too bad so sad. I still do not have a bolt...
 

Laufen

Beloved flaming retard
Lifetime Supporter
Mar 23, 2015
7,927
6,129
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I85
Zip code
30030
My latest email... "So are you going to try and help resolve this or are you basically beating around the bush at telling me to fuck off?"

Wow, and people used to think that HK hated them.
 

Leshaire

Weekend Warrior
Mar 27, 2015
3,343
1,994
113
Acworth
Zip code
30102
Wow, and people used to think that HK hated them.
I updated the first post with deets. Apparently they used my address from the original purchase a long ass time ago, and I have since moved. Easy fix with a little communication...
I had no clue they ever even received it. Fucking geniuses...
 
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Leshaire

Weekend Warrior
Mar 27, 2015
3,343
1,994
113
Acworth
Zip code
30102
UPDATE: Bolt missing forever. Current residents at the house that it was delivered to "Nope it didnt come here..."

Cherry on the cake: They dont have bolts in stock. Looks like ill be parting this thing out. Anyone need AR9 parts lol?