I have always had nothing but great customer service with Ruger. Sometime ago, I had lost my rear site on my LC9. After they sent me a new one, I did the locktight rountain and later busted the screw and just could not remove it. I really did not think Ruger would honor the warranty, as it was mainly my fault. Well for the heck of it, I called them today, and they are sending me a complete new receiver free of charge. Thanks again. I remain loyalty yours!